David McLaughlin

Professional Service Management

 
 

SUMMARY

  • Noted and consistently recognized as a superior leader, trainer and performer by both Military and Civilian Supervisors. Proven leadership under the worst conditions, including the pressures of combat.

  •  More than 20 years’ experience as an Electronics Technician fixing military and commercial electronics down to the board level.

  • Skilled at dealing with and solving customer problems whether the customer is outside or inside the organization. A recognized problem solver helping to achieve profitability and customer retention.

  • Knowledgeable, Educated and skilled with most major software platforms including, MS Office, Windows

 

RELEVENT SKILLS AND ACCOMPLISHMENTS

 

  • Skilled troubleshooter of both electronic and electro-mechanical devices including repairs down to the component level.

  • Trained and experienced at reading electronic schematics  and wiring diagrams

  • Adept at customer service with ability to handle customers at all levels.

  • Able to complete work on schedule and within cost estimates

  • Created computerized service tracking program using MS Access making service department operations paperless.

  • Awarded Craftsman Status as an Electronics Technician on the A-10 Warthog.

  • Awarded for work doing wiring and avionic upgrades to the A-10 Warthog.

  • Recognized as a trainer and mentor to junior personnel.

  • EPA Certified Refrigeration Technician

 

 

PROFESSIONAL HISTORY:     (click on underlined links for more details)

Lutron, Inc (contractor) Electrical Test Engineer Nov 2021 - Present

Quality BioMedical, Service Operations Manager Nov 2019 - May 2021

Follett, LLC  Senior Product Support Specialist/Healthcare Technical Trainer    Jan 2014 – Nov 2019

501st Legion Web Master, Public Relations Officer,                                Nov 2013 - Present

 Versalift East  Warranty Admin/Quality Manager                                                         March 2013 – Jan 2014

 Quench USA  Area Service Manager                                                                            Aug 2012 – March 2013

 Schulmerich Carillons, Inc.   Service and Installation Manager                                    April 2010 – Aug 2012

PA Air National Guard (Full Time Excepted Civilian)

Electronics Integrated Systems Craftsman, A-10 & KC-135                                              Nov 2001- March 2010

Skee-Ball Inc - Technical Service Manager                                                                        April 1998 - Oct 2003

TEKBILT, Inc - Technical Operations Manager                                                                  Dec 1996 – April 1998

James Industries South - International Technical Support Manager                               Nov 1995 – Dec 1996

United States Navy - Aviation Anti-Submarine Warfare Electronics Technician               Jan 1990 – Jun 1997

 

EDUCATION AND TRAINING:

United States Navy “SMART” program

  • AS Degree Electrical Engineering, 64 credits toward degree

United States Air Force, Air University,

  • AS Degree Aviation Electronics Systems Technology, 55 credits towards degree

Transcripts available on request

U.S. Navy Avionics Technicians Course (26 weeks)                                                    

U.S. Navy Avionics Corrosion Control                                                          

U.S. Navy Avionics RO306/SSQ-36 Bathythermograph Intermediate Maintenance Course      

U.S. Navy Avionics SG791/ARR72 Acoustic Sensor SG Intermediate Maintenance Course     

U.S. Navy Avionics Radio Receiver R1651 On top Position Ind. Intermediate Mnt.  Course      

U.S. Navy Avionics AN/AQH-4 Sound Recorder/Reproducer Intermediate Mnt Course            

U.S. Navy Leadership Education Course                                                                                      

U.S. Navy Instructor Education Course                                                                   

Total Quality Management                                                                                                         

Discovery Zone Technical Training Academy (instructor)                                               

Air Force Airman Leadership School Correspondence Course                                                             

Air Force Train the Trainer Course                                                                                           

Air Force A-10 2A3X1B Avionics Course                                                                                        

Air Force Supervisors Safety Course                                                                                                

Air Force Aerospace Maintenance Craftsman Course (2Ax7x)          

Awards (Naval & Air Force) 

Named Maintenance Person of the Month in January 1993

Named Sailor of the Month in February 1993

Nominated for Sailor of the Year in January 1994

Named stations’ “HARD CHARGER” on two occasions in May 1992 and April 1993

Received 23 Letters of Appreciation, 1 Cert of Appr, 1 Letter of Commendation and 1 Cert of Commendation

2 National Defense Service Medals for service during Operation Desert Storm and the War on Terrorism.

Naval Meritorious Unit Citation for Squadrons deployment to Desert Shield

Navy Good Conduct Medal, Jan. 1994

Honorable Discharge from U.S. Naval Reserves 1997

Secretary of Defenses’ ”Cold War Contribution Award” 2002

Global War on Terrorism Service Medal, 2005

Air Force Longevity Service Medal (3 awards), 2009

Air Reserve Forces Meritorious Service Medal w/ Bronze hourglass and 2 Bronze “M” devices, 2008

Commanding Generals certificate for Excellent rating on yearly Evaluation, 2005, 2006, 2007

Air Force Certificate of Induction into the Non-Commissioned Officer Corps, 2006

PA National Guard Meritorious Service Medal for Service during Floods in 2006

Armed Forces Expeditionary Medal, 2 awards 2007, 2008

Iraqi Campaign Medal, 2007

Afghanistan Campaign Medal, 2008

Air Force Expeditionary Medal, 2007, 2008

General Thomas H. Stewart Medal, 2007

Major General Thomas R. White Medal, 2009

NATO Service Medal, 2009

Department of the Army and Air Force Certificate of Commendation for classified work in Iraqi Freedom, May 2007

Air Force Achievement Medal, Nov 2009